💡 FAQ

Please email us within 48 hours of delivery with clear photos of the item and packaging. Our team will review your case and arrange a replacement or refund according to our Return & Refund Policy. In many cases you won’t need to return the damaged item, but we may ask you to keep it or the packaging for verification.

You can request a cancellation before your order ships. Once an order has been packed or handed over to the courier, it can no longer be cancelled and will instead be handled under our Return & Refund Policy. Custom or made-to-order items may have more limited cancellation options.

No. Our products are third-party, compatible display frames and cases. We are not affiliated with, endorsed by, or sponsored by LEGO® or POP MART®, and all trademarks belong to their respective owners.

You can email us anytime at support@igoingmeta.com. We usually reply within 24 hours on business days. If you contact us over a weekend or holiday, we’ll get back to you as soon as we’re back online.